SAP SD - Sales Inquiry
- ADHARSH K S
- 18 hours ago
- 2 min read
In SAP SD, the Inquiry Process represents the very first interaction between a customer and an organization in the sales cycle. It helps businesses record customer interest without creating any financial or inventory impact.
What is an Inquiry in SAP SD?
An Inquiry is a sales document used to capture non-binding customer requests. It does not reserve stock, does not create accounting entries, and does not trigger delivery or billing.
It is mainly used for:
Price confirmation
Product availability check
Lead tracking before order confirmation
Where Inquiry fits in the SAP SD Sales Cycle
Typical SD (O2C) Sales Flow:
Inquiry
Quotation
Sales Order
Delivery
Billing
Inquiry is optional, but highly recommended in B2B sales and project-based scenarios.
Important Configuration related to Inquiry
Inquiry Document Type
Controls: Number range, Check Credit Limit, Sales Document Block, etc.
Follow below path for Configuring:
To Setup Sales Area
Assignment of Sales Area to Sales Office (Optional)
Assignment of Sales Office to Sales Group (Optional)
Follow the below link to configure Partner Functions for Customer
Go to T-Code OVKK to Set Pricing Procedure Determination
Steps to create an Inquiry Document in SAP SD
STEP 1: Go to T-Code VA11 then provide the Inquiry Type and Organizational Data
STEP 2: Provide the Sold-to-Party, Ship-to-Party, Customer Reference in Header Item and Material, Quantity, Amount in the line Item.
Display Inquiry Document with T-Code VA13
Conclusion
The Inquiry Process in SAP SD acts as a foundation for the sales lifecycle. While it has no direct financial or logistical impact, it plays a critical role in professional sales management, especially in industries where pricing and delivery are negotiated before order confirmation.
For SAP SD consultants, understanding inquiry processing helps in better requirement gathering, clean sales document flow, and effective client communication.
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